Privacy policy
PRIVACY POLICY
Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026
1. Introduction
Meridian Wellness Systems, a division of Meridian Pacifica Holdings LLC (“MWS,” “we,” “us,” “our”), is committed to protecting the privacy and personal information of every Client and prospective client who interacts with our website at https://meridian.luxury, completes our Systems Assessment, or engages with us in any commercial capacity. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, with whom we share it, how long we retain it, and what rights you have with respect to your information. By accessing our website or providing information to MWS, you consent to the practices described in this Policy.
2. Information We Collect
2.1 — Information You Provide Directly. When you interact with Meridian Wellness Systems through the Systems Assessment, contact forms, the Purchase Agreement process, or direct communications with our team, we may collect your full legal name, email address, phone number, shipping and billing addresses, payment and financing information, assessment responses (including goals, physical parameters, spatial considerations, and any health or lifestyle information you choose to share), Concierge consultation notes, product preferences, and purchase history. We also collect all communications between you and our team, including emails, chat records, and phone records.
2.2 — Information Collected Automatically. When you visit our website, we automatically collect technical and behavioral data including your IP address, device type and operating system, browser type, referring website, pages visited, time and date of visit, duration of visit, and clicks and interactions on our website. This information is collected through cookies, pixels, and analytics tools described in our separate Cookie Policy (Document IV).
2.3 — Payment Information. Payment and billing information is processed through secure, PCI-DSS compliant third-party payment processors. MWS does not store full payment card numbers or banking credentials on its own systems.
3. How We Use Your Information
MWS uses collected information to process and fulfill your System or Component order, including procurement, delivery scheduling, and installation coordination; to communicate with you regarding order status, delivery updates, installation scheduling, and warranty registration; to personalize your experience based on Assessment responses; to provide MERIDIAN Priority Concierge services to enrolled Clients; to contact you following Assessment completion to discuss recommendations and next steps; to send informational and, where you have not opted out, marketing communications; to improve our website and services through analytics; to comply with all applicable legal obligations; and to protect MWS and its Clients against fraudulent activity. MWS does not sell personal information to any third party for their own commercial purposes.
By completing the Systems Assessment or purchasing a Product, you consent to receive communications from the MWS Concierge team via email, phone, or text message. You may opt out of marketing communications at any time by clicking “unsubscribe” in any email or by contacting support@meridian.luxury. Please allow five (5) to ten (10) business days for removal from marketing lists.
4. Sharing Your Information
MWS shares Client personal information only as necessary to fulfill the services for which the Client has engaged us. We share information with 153install (Install by 153 / Complete2Install) for installation scheduling; with our manufacturer partners — including High Tech Health International, BlueCube, TheraLight / Aspen Live Well, Harvia, Finnleo, Thermasol, Finnish Sauna Builders, SaunaLife, Saunasnet, Almost Heaven Saunas, Sun Home, and any other manufacturer included in a Client’s order — for order processing, warranty registration, and delivery coordination; with freight carriers and logistics providers for shipping and delivery; with payment processors (including financing partners) operating under their own security frameworks; with analytics and communications service providers (such as website analytics tools and CRM platforms) who are contractually bound to use your information only as necessary to provide their services; and with any government authority or legal process where disclosure is required by applicable law.
In the event that Meridian Wellness Systems or Meridian Pacifica Holdings LLC is acquired, merged, or reorganized, your information may be transferred to the acquiring or successor entity. You will be notified of any material changes to privacy practices resulting from such a transaction.
5. Data Security
MWS implements reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses SSL/TLS encryption for all data transmission. Payment information is processed through PCI-DSS compliant processors. Access to personal information is limited to team members who require it to perform their functions, and MWS employs appropriate access controls, training, and operational security practices.
No system of electronic data storage can be guaranteed completely secure, and MWS cannot warrant the absolute security of Client information against all unauthorized access. If you create an account, you are responsible for maintaining the confidentiality of your password and are liable for all activity conducted under your account.
6. Data Retention
MWS retains Client personal information for five (5) years following the completion of the Client’s last transaction, unless a longer period is required by applicable law or is necessary to resolve an active dispute. Clients with an active MERIDIAN Priority Concierge subscription have their personal information retained for the full duration of the active subscription, plus an administrative wind-down period of up to twelve (12) months following its conclusion or cancellation. Prospective client data from Systems Assessments that do not result in a Purchase Agreement is retained for twelve (12) months from the submission date and then deleted. You may request deletion of your personal information subject to applicable legal retention requirements by contacting info@meridian.luxury.
7. Your Privacy Rights
7.1 — Access & Correction. You have the right to request access to the personal information MWS holds about you and to request correction of any inaccurate information. Contact info@meridian.luxury to submit a request.
7.2 — Opt-Out of Marketing. You may opt out of marketing communications at any time. Please allow five (5) to ten (10) business days for processing.
7.3 — Data Deletion. You may request deletion of your personal information, subject to legal retention requirements applicable to tax obligations, warranty records, fraud prevention, and active dispute resolution.
7.4 — California Residents — CCPA & CPRA Rights. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information MWS holds about you; the right to request deletion; the right to correct inaccurate information; the right to opt out of the sale or sharing of personal information (MWS affirms it does not sell personal information); the right to limit use of sensitive personal information; and the right to non-discrimination for exercising these rights. To exercise any CCPA/CPRA right, contact info@meridian.luxury with “CCPA Request” in the subject line. MWS will respond to verified requests within forty-five (45) days as required by law.
7.5 — EU & UK Residents — GDPR Rights. If you are a resident of the European Union or United Kingdom, you have rights under the GDPR or UK GDPR, including rights of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. Contact info@meridian.luxury for GDPR requests. You also have the right to lodge a complaint with your applicable supervisory authority. MWS relies on contract performance and legitimate interests as its primary legal bases for processing personal information.
8. Children’s Privacy
All MWS services are intended exclusively for adults aged eighteen (18) and older. MWS does not knowingly collect personal information from individuals under eighteen. If such information is identified, it will be deleted promptly.
9. Third-Party Links
Our website may contain links to third-party websites, research articles, and external resources. MWS is not responsible for the privacy practices or content of any external site and encourages Clients to review the privacy policy of any third-party site visited. Some links on our website may be affiliate links through which MWS may earn commissions; this does not affect your purchase price.
10. Policy Updates
MWS reserves the right to update this Privacy Policy at any time. Material changes will be communicated to Clients with active orders or MERIDIAN Priority Concierge subscriptions via the email address on file. The Effective Date at the top of this document reflects the date of the most recent revision.
11. Privacy Contact
Meridian Wellness Systems / Meridian Pacifica Holdings LLC
Email: info@meridian.luxury
Phone: 1 (888) 768–5870 | 1 (808) 855–6505
Mailing Address: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765
Response Time: Within five (5) business days